Order Fulfillment Scalability on Performance of Large Manufacturing Firms in Nairobi City County, Kenya

Abstract

The purpose of this study was to establish the effect of order fulfillment on performance of large manufacturing firms in Nairobi City County, Kenya. The study was based on theory of constraints. The study adopted a descriptive survey research design. The population of the study was the 120 large manufacturing firms in Nairobi. The study used the Yamane formula to sample 93 large manufacturing firms in Nairobi. Data was collected through the use of open and close-ended questionnaires and drop and pick later methods. Data was analyzed using descriptive analysis and inferential analysis. The study found that order fulfillment was significantly associated with performance of manufacturing firms in Nairobi City County. The study concluded that order fulfillment had a positive and significant effect on procurement performance. The study recommended that the manufacturing companies need to perfect their order fulfillment to enhance performance through ensuring that orders are received well, action taken to pack ordered goods, and delivering quality goods to the customers in good time