Technological strategies and performance of the judicial sector in Kenya: a case of Nairobi city county.

Abstract

The ongoing revolution in organizational processes is propelled by innovations and the swift adoption of information and communication technologies (ICT). Globalization further accelerates the use of ICT as the foundation for digital operations, reshaping the operational landscape of organizations. Research on the courts of different countries indicates that judicial efficiency has an impact on a nation's entrepreneurial activities, with a decrease in entrepreneurial activities corresponding to an increase in inefficiency levels. The Kenyan judiciary had long been characterized by inefficacy, fraud, and dogmatic unfairness. With the Kenyan courts facing substantial backlogs. Plaintiff often had to wait for years for court hearing schedules and conclusions with cumbersome procedures contributed to the prolonged process of reaching trial, and judicial officers, including judges and magistrates, along with lawyers, frequently adjourned hearings for questionable reasons. Moreover, shortage of fundings have exacerbated judiciary problems through time. Hence, the research aimed to assess the impact of technological strategies on the performance of Kenya’s judicial sector. Specifically, the study sought to explore the extent to which: Technology Sourcing, Technological Capacity, Technology Posture and Technology Culture Change affects performance of the Judicial Sector. The study drew on several theoretical frameworks: Transactional Cost Theory, Knowledge-Based Theory, Stakeholder Theory, and Task-Technology Fit Theory. The study adopted both descriptive and correlations research designs, employing a statistical analysis, with a focus on all the five Nairobi City County Magistrate Courts, in which nine judicial officers per station were purposively targeted, resulting in a total sample size of 45 respondents. Structured questionnaires were employed for primary data collection, which underwent piloting to ensure reliability and validity of the data collection instruments. both Descriptive analysis of means and standard deviation; as well as inferential analyses of which correlations and regression analyses were conducted. The findings indicated a positive and significant nexus amongst all technological strategy factors and the performance Nairobi City County judicial sector. The study hence recommended that the judicial officers improve their operations through technology sourcing, technological capacity, technology posture and technology culture change which were found to have a positive statistical effect on performance.