An Evaluation of the Perceived Effect of ICT’s on the Performance of Sacco’s in Kenya (Case of Licensed Sacco’s, Nairobi County)

Abstract

Many scholars have argued that ICT is a major contributor to performance of organizations. The theorist of modernization argued that developing countries lag behind in terms of development due to their failure to adopt modernity that led to development in the developed countries. ICT is a basic infrastructure that can transform the performance of business sectors. Therefore there is need to exploit ICT to strategically position the organizations to benefit from an increasingly information driven global economy. The competitiveness of firms in the context of the current economic challenges requires effective management activities and a strategic importance directed towards a better administration of knowledge and the impact of Information Technology and Communication on organizational structures.The study therefore sought to evaluate the perceived effect of ICT on performance of Sacco’s in Kenya through a census survey of 34 licensed Sacco’s in Nairobi County. The study specifically evaluated the prospects of ICT in Sacco’s in meeting their stated objectives, the level of awareness in Kenya, the levels of innovations, existing infrastructure, integration of the cooperative processes and the perception amongst the stakeholders. The study focused on the perceived ICT factors towards performance such as innovations, infrastructure, awareness and policies. A comparative case study selected from different social economic settings and a Survey Research design were used. Data was collected using questionnaires to provide an insight into the phenomena.